Notes from (WYDBM)

In the digital economy that’s now upon us, many enterprises won’t succeed by merely tweaking the management practices that led to past success.

To thrive in a digi- tized universe, businesses of all sizes will need to reinvent them- selves and substantially change their organizations, including their business models, people, structures, critical competencies, and cultures. In short, your relationship with your customers de- pends on creating new digital ways for them to interact with your company.

E.g (To be sure, the digital revolution is disrupting virtually every industry. In financial services, for example, customers are pulling away from long-established relationships with banks in favor of third-party apps and experiences offered by the likes of PayPal, Apple Pay, Kabbage, and Venmo.)